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Satisfaction Guarantee

IRO’s Commitment to You

IRO 100% Guarantee

Your complete satisfaction is our #1 goal — period. Every day we are inspired to serve a global community of creatives. You are helping us build the IRO brand to its maximum potential, and we simply cannot do it without you. It is of the utmost importance to us that our products completely meet your expectations. If you are not 100% satisfied with your purchase, you can return your items for a complete refund.

As part of our efforts to ensure your satisfaction, we employ professional artists who test our products and evaluate their performance. This is just one of many steps we take to guarantee that your IRO products work the way you expect them to.

Reviews & Suggestions

From five stars to one star, we carefully read all reviews to get a better understanding of what is important to you. We respond to all of your questions and comments to let you know that we are listening and to get to the heart of what you like most about using your IRO products and what needs improvement.

On a daily basis, we also read all of your direct messages and comments on social media. We love it when you share your experiences with us and your community.

We take all your feedback and get to work on making the adjustments necessary to improve our products and provide the best quality and experience for artists of every level. If you have any suggestions for us, please contact us with your feedback.

From Coast to Coast

We’re here to bring creative tools to you, all across the country, from Florida to California. We offer different shipping methods, which typically vary from 3-7 business days to arrive. However, at this time we are unable to ship orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands, and all US PO Boxes.

Expert Help

If you have any questions or comments, please contact Customer Care.


Our customer specialists are available M-F 9:00 AM - 5:00 PM EST. 

You may also direct message us through Facebook and Instagram.