Shipping and Returns
What is your return and exchange policy?
We have a 30-day 100% satisfaction guaranteed return policy. Simply return your unused item(s) in its original packaging and we will refund your total amount.
U.S. Customers: You have 4 options when making a return:
Refund: Receive a refund back to your original payment method when you ship your item back. Returns must be processed within 30 days from the date your order was received to be eligible for a refund.
Partial Refund: You may be able to receive a partial refund for the following products:
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item that is returned after 30 days from delivery
Exchange: IRO will replace damaged or defective items. If you need to exchange your item for the same product, contact us via:
Store Credit: If you want to make a return and it is past the 30-day delivery date, you will receive a store credit that you can use at myiroshop.com at checkout.
Items not eligible for a refund:
Orders received over 30 days ago (store credit will be issued, instead)
If you wish to return a product that was gifted to you, please procure the receipt from the purchaser in order to process the return.
How do I return my product?
Send an email to firstname.lastname@example.org
IRO will cover the cost of shipping.
We will provide you with a shipping label and all you have to do is drop it off at a corresponding location. Once the tracking shows it is in their possession, we will process the refund.
Do you ship to P.O. Boxes, APO/FPO addresses or international addresses?
We’re unable to ship to P.O. Boxes or to any address in Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, and Canada at this time. We’re only able to ship within the continental USA.